Please carefully review all the photographs and description(s) of the item(s) and ask me any questions you may have before purchasing. I will answer your questions as best as I can.
PLEASE PAY ASAP, PREFERABLY NO LATER THAN 7 DAYS AFTER PURCHASE.
We try to always ship within 4 working days of payment, however if ordering a custom item shipping will of course take a little longer. We use Australian post, if you would like your package to be insured please contact us and we will let you know how much extra it will be. If a package that is not insured does not arrive or is damaged by the post office we are not responsible for the loss.
INTERNATIONAL BUYERS: Please be aware of your country's policies regarding the import of natural items. Also, some countries do charge customs fees for items over a certain dollar amount. I will not be responsible for paying this. Please learn about them and be prepared to pay if necessary. I will not lie on customs forms.
Refunds and Exchanges
No refunds or exchanges are accepted, so please choose carefully!
Additional Policies and FAQs
**EMERALDDIAMOND will NOT be held accountable for packages lost in the mail OR shipped to the wrong address. PLEASE ensure that your Etsy address matches your Paypal address!**
If you are interested in wholesale, custom orders, or sold out items, please send us a note.